Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer.
Shipping Rates & Delivery Times We offer the following shipping options:
- Standard Shipping (Italy): 3–5 business days
- Express Shipping (Italy): 1–2 business days
- International Shipping: 7–14 business days depending on destination
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Free Shipping We offer free standard shipping on orders over [amount] within Italy.
International Orders We ship to select international destinations. Please note that international orders may be subject to customs duties, taxes, or import fees upon arrival. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Lost or Damaged Packages If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at goldengem31@gmail.com within 7 days of the expected delivery date and we will do our best to resolve the issue promptly.
Contact Us For any shipping-related questions, please reach out to us at goldengem31@gmail.com or through our contact page.